FAQ'S

FAQS

What is Dye Sublimation Printing

Dye Sublimation, as a process is really very simple. It is the method of applying an image to specially coated ceramics, metals and polyester cloth, using three main ingredients: sublimation ink, heat and pressure.

Sublimation ink is unique in its ability to convert from a solid to a gas without going through a liquid form. (Just like dry ice.) The conversion is initiated by heat and controlled with pressure and time. Hard items such as ceramic, fiber board, metals, etc. requires a special coating to accept the sublimation inks. You must purchase the mugs, tiles, metals, etc. with the coating already on them, it is not something you can coat yourself. 

We take the image you choose and upload to us (making any small editing needed) and print it on a special paper.  This image is then placed on the substrate you purchased and placed in a heat press.  The temperature, time and pressure (based on the substrate) transfers and embeds the image into the special coating on the substrate creating a stunning image of high color and quality that is almost indestructible.

How does this compare to regular image printing?
This process embeds the image into a coating so it becomes part of the substrate.  It is waterproof and damage proof under normal use.  Paper images fade, tear or become brittle over time whereas under normal handling our products last a lifetime.


How can I Track My Order?
Contact your sales rep for a tracking number.

What are your Shipping Costs & Delivery Schedule?
Varies by what is ordered and method of shipment desired. You can get an estimate via our online ordering system. Business Days: Monday - Friday, 8AM - 6PM (CST), excluding federal holidays within the United States.

Do you Ship Internationally?
Yes, we ship international. Unfortunately, we are unable to accept credit cards outside of the US. Contact your Account Manager to discuss optional payment methods.

Who can place Orders to Canada?
We accept orders from Canada either directly with a sales rep or online.

How do I Return or Exchange an item?
Contact your sales rep.

How do I Find a Brand or Product on your site?
We have a keyword search and drop-down category indexes on our web site,